{"id":3630,"date":"2026-09-22T14:50:17","date_gmt":"2026-09-22T14:50:17","guid":{"rendered":"https:\/\/tcmpartners.com\/?page_id=3630"},"modified":"2026-09-22T15:49:58","modified_gmt":"2026-09-22T15:49:58","slug":"canal-de-atencion-y-mejora","status":"publish","type":"page","link":"https:\/\/tcmpartners.com\/en\/canal-de-atencion-y-mejora\/","title":{"rendered":"Canal de Atenci\u00f3n y Mejora"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Espacio para que clientes, proveedores, colaboradores y otras partes interesadas trasladen quejas, reclamaciones, sugerencias u observaciones sobre el servicio recibido en cualquiera de las sociedades del grupo.<\/em><\/p>\n\n\n<div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-33d7034f-dc14-476c-8cf6-c64dcbda7301\" id=\"wpforms-3632\"><form id=\"wpforms-form-3632\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"3632\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/3630?wpforms_form_id=3632\" data-token=\"cd11b94c583a2af28861c00d9af9e899\" data-token-time=\"1790400281\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-3632-field_1-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"1\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-3632-field_1\" >servicio del RGPD<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-3632-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-3632-field_5-container\" class=\"wpforms-field wpforms-field-radio opciones-recuadros wpforms-list-inline\" data-field-type=\"radio\" data-field-id=\"5\"><label class=\"wpforms-field-label\">Tipo de comunicaci\u00f3n <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-3632-field_5\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-3632-field_5_1\" name=\"wpforms[fields][5]\" value=\"Queja\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3632-field_5_1\">Queja<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-3632-field_5_2\" name=\"wpforms[fields][5]\" value=\"Reclamaci\u00f3n\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3632-field_5_2\">Reclamaci\u00f3n<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-3632-field_5_3\" name=\"wpforms[fields][5]\" value=\"Sugerencia\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3632-field_5_3\">Sugerencia<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-3632-field_5_4\" name=\"wpforms[fields][5]\" value=\"Observaci\u00f3n\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3632-field_5_4\">Observaci\u00f3n<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-3632-field_5_5\" name=\"wpforms[fields][5]\" value=\"Felicitaci\u00f3n\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3632-field_5_5\">Felicitaci\u00f3n<\/label><\/li><\/ul><\/div><div id=\"wpforms-3632-field_6-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"6\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_7-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_7\">Perfil del interesado <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-3632-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8212; Selecciona la opci\u00f3n &#8212;<\/option><option value=\"Cliente\"  class=\"choice-1 depth-1\"  >Cliente<\/option><option value=\"Proveedor\"  class=\"choice-2 depth-1\"  >Proveedor<\/option><option value=\"Colaborador\/Empleado\"  class=\"choice-3 depth-1\"  >Colaborador\/Empleado<\/option><option value=\"Otra parte interesada\"  class=\"choice-4 depth-1\"  >Otra parte interesada<\/option><\/select><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_8-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_8\">Pa\u00eds <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-3632-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8212; Selecciona la opci\u00f3n &#8212;<\/option><option value=\"Espa\u00f1a\"  class=\"choice-1 depth-1\"  >Espa\u00f1a<\/option><option value=\"Colombia\"  class=\"choice-2 depth-1\"  >Colombia<\/option><option value=\"Chile\"  class=\"choice-3 depth-1\"  >Chile<\/option><option value=\"Per\u00fa\"  class=\"choice-4 depth-1\"  >Per\u00fa<\/option><option value=\"M\u00e9xico\"  class=\"choice-5 depth-1\"  >M\u00e9xico<\/option><option value=\"Ecuador\"  class=\"choice-6 depth-1\"  >Ecuador<\/option><option value=\"Ruman\u00eda\"  class=\"choice-7 depth-1\"  >Ruman\u00eda<\/option><option value=\"Otros\"  class=\"choice-8 depth-1\"  >Otros<\/option><\/select><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-3632-field_10-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_10\">\u00c1rea o servicio relacionado <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-3632-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8212; Selecciona la opci\u00f3n &#8212;<\/option><option value=\"Administraci\u00f3n\"  class=\"choice-1 depth-1\"  >Administraci\u00f3n<\/option><option value=\"Recursos Humanos\"  class=\"choice-2 depth-1\"  >Recursos Humanos<\/option><option value=\"Implantaci\u00f3n Aplicativos\"  class=\"choice-3 depth-1\"  >Implantaci\u00f3n Aplicativos<\/option><option value=\"Soporte\"  class=\"choice-4 depth-1\"  >Soporte<\/option><option value=\"Comercial\"  class=\"choice-5 depth-1\"  >Comercial<\/option><option value=\"Otros\"  class=\"choice-6 depth-1\"  >Otros<\/option><\/select><\/div><div id=\"wpforms-3632-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_9\">Asunto <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3632-field_9\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][9]\" placeholder=\"Resuma el motivo en una l\u00ednea.\" required><\/div><div id=\"wpforms-3632-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_3\">Descripci\u00f3n detallada<\/label><textarea id=\"wpforms-3632-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" placeholder=\"Describa los hechos: Qu\u00e9 ocurri\u00f3, cu\u00e1ndo, con qui\u00e9n y qu\u00e9 esperar\u00eda c\u00f3mo soluci\u00f3n.\" ><\/textarea><\/div><div id=\"wpforms-3632-field_11-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"11\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_12-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-type=\"date-time\" data-field-id=\"12\"><label class=\"wpforms-field-label\">Fecha del hecho (opcional)<\/label><div class=\"wpforms-field-date-dropdown-wrap wpforms-field-medium\"><select name=\"wpforms[fields][12][date][d]\" id=\"wpforms-3632-field_12-day\" class=\"wpforms-field-date-time-date-day\" ><option value=\"\" class=\"placeholder\" selected disabled>DD<\/option><option value=\"1\" >1<\/option><option value=\"2\" >2<\/option><option value=\"3\" >3<\/option><option value=\"4\" >4<\/option><option value=\"5\" >5<\/option><option value=\"6\" >6<\/option><option value=\"7\" >7<\/option><option value=\"8\" >8<\/option><option value=\"9\" >9<\/option><option value=\"10\" >10<\/option><option value=\"11\" >11<\/option><option value=\"12\" >12<\/option><option value=\"13\" >13<\/option><option value=\"14\" >14<\/option><option value=\"15\" >15<\/option><option value=\"16\" >16<\/option><option value=\"17\" >17<\/option><option value=\"18\" >18<\/option><option value=\"19\" >19<\/option><option value=\"20\" >20<\/option><option value=\"21\" >21<\/option><option value=\"22\" >22<\/option><option value=\"23\" >23<\/option><option value=\"24\" >24<\/option><option value=\"25\" >25<\/option><option value=\"26\" >26<\/option><option value=\"27\" >27<\/option><option value=\"28\" >28<\/option><option value=\"29\" >29<\/option><option value=\"30\" >30<\/option><option value=\"31\" >31<\/option><\/select><select name=\"wpforms[fields][12][date][m]\" id=\"wpforms-3632-field_12-month\" class=\"wpforms-field-date-time-date-month\" ><option value=\"\" class=\"placeholder\" selected disabled>MM<\/option><option value=\"1\" >1<\/option><option value=\"2\" >2<\/option><option value=\"3\" >3<\/option><option value=\"4\" >4<\/option><option value=\"5\" >5<\/option><option value=\"6\" >6<\/option><option value=\"7\" >7<\/option><option value=\"8\" >8<\/option><option value=\"9\" >9<\/option><option value=\"10\" >10<\/option><option value=\"11\" >11<\/option><option value=\"12\" >12<\/option><\/select><select name=\"wpforms[fields][12][date][y]\" id=\"wpforms-3632-field_12-year\" class=\"wpforms-field-date-time-date-year\" ><option value=\"\" class=\"placeholder\" selected disabled>YYYY<\/option><option value=\"2027\" >2027<\/option><option value=\"2026\" >2026<\/option><option value=\"2025\" >2025<\/option><option value=\"2024\" >2024<\/option><option value=\"2023\" >2023<\/option><option value=\"2022\" >2022<\/option><option value=\"2021\" >2021<\/option><option value=\"2020\" >2020<\/option><option value=\"2019\" >2019<\/option><option value=\"2018\" >2018<\/option><option value=\"2017\" >2017<\/option><option value=\"2016\" >2016<\/option><option value=\"2015\" >2015<\/option><option value=\"2014\" >2014<\/option><option value=\"2013\" >2013<\/option><option value=\"2012\" >2012<\/option><option value=\"2011\" >2011<\/option><option value=\"2010\" >2010<\/option><option value=\"2009\" >2009<\/option><option value=\"2008\" >2008<\/option><option value=\"2007\" >2007<\/option><option value=\"2006\" >2006<\/option><option value=\"2005\" >2005<\/option><option value=\"2004\" >2004<\/option><option value=\"2003\" >2003<\/option><option value=\"2002\" >2002<\/option><option value=\"2001\" >2001<\/option><option value=\"2000\" >2000<\/option><option value=\"1999\" >1999<\/option><option value=\"1998\" >1998<\/option><option value=\"1997\" >1997<\/option><option value=\"1996\" >1996<\/option><option value=\"1995\" >1995<\/option><option value=\"1994\" >1994<\/option><option value=\"1993\" >1993<\/option><option value=\"1992\" >1992<\/option><option value=\"1991\" >1991<\/option><option value=\"1990\" >1990<\/option><option value=\"1989\" >1989<\/option><option value=\"1988\" >1988<\/option><option value=\"1987\" >1987<\/option><option value=\"1986\" >1986<\/option><option value=\"1985\" >1985<\/option><option value=\"1984\" >1984<\/option><option value=\"1983\" >1983<\/option><option value=\"1982\" >1982<\/option><option value=\"1981\" >1981<\/option><option value=\"1980\" >1980<\/option><option value=\"1979\" >1979<\/option><option value=\"1978\" >1978<\/option><option value=\"1977\" >1977<\/option><option value=\"1976\" >1976<\/option><option value=\"1975\" >1975<\/option><option value=\"1974\" >1974<\/option><option value=\"1973\" >1973<\/option><option value=\"1972\" >1972<\/option><option value=\"1971\" >1971<\/option><option value=\"1970\" >1970<\/option><option value=\"1969\" >1969<\/option><option value=\"1968\" >1968<\/option><option value=\"1967\" >1967<\/option><option value=\"1966\" >1966<\/option><option value=\"1965\" >1965<\/option><option value=\"1964\" >1964<\/option><option value=\"1963\" >1963<\/option><option value=\"1962\" >1962<\/option><option value=\"1961\" >1961<\/option><option value=\"1960\" >1960<\/option><option value=\"1959\" >1959<\/option><option value=\"1958\" >1958<\/option><option value=\"1957\" >1957<\/option><option value=\"1956\" >1956<\/option><option value=\"1955\" >1955<\/option><option value=\"1954\" >1954<\/option><option value=\"1953\" >1953<\/option><option value=\"1952\" >1952<\/option><option value=\"1951\" >1951<\/option><option value=\"1950\" >1950<\/option><option value=\"1949\" >1949<\/option><option value=\"1948\" >1948<\/option><option value=\"1947\" >1947<\/option><option value=\"1946\" >1946<\/option><option value=\"1945\" >1945<\/option><option value=\"1944\" >1944<\/option><option value=\"1943\" >1943<\/option><option value=\"1942\" >1942<\/option><option value=\"1941\" >1941<\/option><option value=\"1940\" >1940<\/option><option value=\"1939\" >1939<\/option><option value=\"1938\" >1938<\/option><option value=\"1937\" >1937<\/option><option value=\"1936\" >1936<\/option><option value=\"1935\" >1935<\/option><option value=\"1934\" >1934<\/option><option value=\"1933\" >1933<\/option><option value=\"1932\" >1932<\/option><option value=\"1931\" >1931<\/option><option value=\"1930\" >1930<\/option><option value=\"1929\" >1929<\/option><option value=\"1928\" >1928<\/option><option value=\"1927\" >1927<\/option><option value=\"1926\" >1926<\/option><option value=\"1925\" >1925<\/option><option value=\"1924\" >1924<\/option><option value=\"1923\" >1923<\/option><option value=\"1922\" >1922<\/option><option value=\"1921\" >1921<\/option><option value=\"1920\" >1920<\/option><\/select><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_13-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-type=\"file-upload\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_13\">Adjuntar documento (opcional)<\/label><input type=\"file\" id=\"wpforms-3632-field_13\" data-rule-extension=\"pdf,jpg,png,doc,xls,ppt,webp\" data-rule-maxsize=\"10485760\" name=\"wpforms_3632_13\" accept=\".pdf,.jpg,.png,.doc,.xls,.ppt,.webp\" ><div class=\"wpforms-field-description\">PDF, correo o captura. M\u00e1x. 10 MB.<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-3632-field_14-container\" class=\"wpforms-field wpforms-field-html\" data-field-type=\"html\" data-field-id=\"14\"><div id=\"wpforms-3632-field_14\"><p><b>Datos de contacto<\/b><\/p><\/div><\/div><div id=\"wpforms-3632-field_18-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"18\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_15-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_15\">Nombre completo <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3632-field_15\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][15]\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_2\">Correo electr\u00f3nico <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-3632-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" required><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-3632-field_16\">Nombre de la empresa <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3632-field_16\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][16]\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-3632-field_19-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-type=\"gdpr-checkbox\" data-field-id=\"19\"><label class=\"wpforms-field-label\">Acuerdo RGPD <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-3632-field_19\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-3632-field_19_1\" name=\"wpforms[fields][19][]\" value=\"He le\u00eddo y acepto las condiciones. 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